Privacy Policy

Privacy Policy Effective Date: 01/04/2026

 Business Name: ConTact C.A.R.E. With Mark Stevenson/Whangarei ConTact CARE

 Contact: markrgstevenson@gmail.com

 Mobile  021 204 5207

 Location: 120 Lower Dent Street, Whangārei 0110, New Zealand

 --- ### 1. Purpose This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020. 

--- ### 2. Information We Collect We may collect the following types of personal information: - Full name, phone number, and email address - Date of birth and emergency contact details - Health history and relevant medical information - Appointment and treatment records - Payment and billing information - Any information you voluntarily provide during consultations

 --- ### 3. How We Use Your Information Your information is used to: - Provide safe and effective holistic care and treatments - Assess your health needs and track progress - Communicate with you regarding appointments and services - Process payments and manage bookings - Meet legal and professional obligations 

--- ### 4. Storage and Security We take reasonable steps to protect your personal information, including: - Secure digital systems (e.g. booking software like Cliniko) - Password-protected devices and restricted access - Secure storage of any physical records Your information is stored only as long as necessary for legal, clinical, or business purposes.

 --- ### 5. Sharing Your Information We will not sell or rent your personal information. We may share your information only when: - You have given consent - Required by law - Necessary to prevent a serious threat to health or safety - Referring you to another health professional (with your permission) 

--- ### 6. Your Rights Under the Privacy Act 2020, you have the right to: - Access the personal information we hold about you - Request corrections to your information - Withdraw consent for certain uses of your data To make a request, contact us using the details above.

 --- ### 7. Confidentiality All client information is treated as strictly confidential. As a holistic practitioner, we respect your privacy and ensure your personal and health information is handled with care and professionalism.

 --- ### 8. Website and Online Bookings If you use our website or online booking system: - Basic data (such as IP address or browser type) may be collected for functionality - Online bookings are processed through secure third-party platforms - We are not responsible for the privacy practices of third-party websites 

--- ### 9. Updates to This Policy We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website. 

--- ### 10. Complaints If you believe your privacy has been breached, please contact us first so we can resolve the issue. You also have the right to contact the Office of the Privacy Commissioner (New Zealand). --- By engaging with our services, you agree to this Privacy Policy.